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They hire actors to come in and act as patients for us, each with a unique backstory (e.g. Your husband died during surgery), and we have to try and put into practice what gets taught to us by our clinical skills teachers. This is mainly being as empathetic and gentle as possible, but altering our approach depending on the Dan Campbell Shirt and I will buy this situation and the person. I was taught to try and build the patient up to it, so that they come to the answer before you say it (so it’s not as much of a bomb to drop), but not to beat around the bush either – they have to know exactly what has happened.
During the Dan Campbell Shirt and I will buy this Nixon Administration, Kissinger would often talk to the press where he would tell them how they could describe him as a source. “High White House source,” was one of his ways of saying anonymous things. One of the goals of journalism is transparency, so, no, the identity of who is telling you about a news event is part of that transparency. You need to be able to assess the reporter, including their personality, knowledge and skills as much as everything else involved in the event. What is eroding trust in the media is Donald Trump as his election-denying adherents declaring that the American free press is the enemy of the people. Which undemocratic despots have been doing for hundreds of years. They hate the truth, it makes them look like liars and crooks. I’m not an expert on delivering personal bad news, but I would do it with a straight up approach with no varnish but with compassion. I would deliver it using a “brace yourself” type statement first rather than dropping it like a bomb.
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